About S & H
When it counts, we’ve got you covered
Frequently Asked Questions
Total Apparel Management (TAM) FAQs
| 1 | Can I come in for a fitting? |
| 2 | How do I contact an S&H office? |
| 3 | What are the opening hours of S&H? |
| 4 | What about exchanging or returning items to S&H? |
| 5 | How long should I expect for ordered items to be delivered? |
| 6 | Do S&H do alterations or do I have to organise them myself? |
| 7 | Can I buy and pay for extra uniform items myself? |
| 8 | Do S&H sell direct to the public? |
| 9 | Do S&H supply items other than clothing? |
Protex® FAQs
| 1 | I have looked at the range of garments in your catalogue, and can’t find what I need. Can you still help me ? |
| 2 | Will Specialist Application Garments be more expensive than standard off-the-rack uniforms and industrial workwear ? |
| 3 | What are the minimum order quantities for made-to-order garments? |
| 4 | How do I clean my Proban treated garments? |
| 5 | The label in my Proban garment states the fabric has been tested and meets flame retardant requirements after 50 washes. Is the garment flammable after 50 washes? |
| 6 | How do I clean my structural fire fighting garments? |
| 7 | Can I buy Proban to apply to my garments? |
| 8 | Doesn’t cotton by itself have flame retardant characteristics? |
| 9 | What is the difference between structural and wildland fire fighting? |
| 10 | Is wildland fire fighting and bush fire fighting the same thing? |
FAQ’s for the S&H Online Catalogue
| 1 | I have forgotten my password to the online system, how do I get a new one? |
| 2 | When I try and renew my password the system is not recognising my email address. How can this be fixed? |
| 3 | What is my entitlement? |
| 4 | I order my items online and I need to order items that are over my entitlement? |
| 5 | I can’t seem to be able to place an order online. The system seems to stop. Help? |
| 6 | What does R, L & S mean against the trouser sizes? |
| 7 | What sizes am I? |
| 8 | How can I find where my order is at? |
| 9 | Can I pick my order up when it is ready? |
| 10 | What about exchanging or returning items to S&H? |